We will send you a pick-up order confirmation email within 2 working days after you placed your order. Please make sure the email address you left when placing the order is correct. Or you can simply contact our email: support@snodesport.com with your order number after placing your order to inform us of your pickup time and we will send you the bill of lading. It’s worth noting that our pickup available hours are from Tuesday - Friday, 9:00am - 3:00pm

I'm sorry that we don't have a discount code for this. The way to get the discount is that after you successfully pick up the goods, we will refund the corresponding discount amount for your order. You will not receive this discount until your order is completed.

We're sorry, but since the warehouse takes time to receive and arrange the goods, and we need to apply for a bill of lading for your order, same-day pickup is not feasible.

No, since orders are prepped based on appointments made. If you show up without an appointment, our warehouse team is unable to act on your order, so your pickup will not be successful.

If you would like to change your order from pickup to delivery, please contact us in 2 working days. And the discount will be invalid.

If you would like to change your order from delivery to pickup, please let us know ASAP. Once an order for delivery has been processed for shipment, we cannot make changes.

Use this text to answer questions in as much detail as possible for your customers.

Taxes are not included in the calculation of the refund amount. The 5% refund is only calculated on the order amount. For example, a customer purchased a pair of AD80 and a dumbbell stand, the total amount was $1004, used a $20 coupon, and paid $60 in taxes. Then the refund amount for self-pickup is: (1004-20)*5%=$49.2. In short, it has nothing to do with the taxes paid.